MS CRM 5.0 Features

Now everybody is looking for MS CRM 5.0 Features on internet. Yes! Microsoft is coming up with one more advanced version of its CRM called 5.0. It is going hit the market by the end of 2009 or in the begining of 2010. This time expectation with MSCRM is very high lets see how the Microsoft CRM caters our customers need. Microsoft is coming up with the following features:

* Data auditing - To keep track of your Activities being performed in the Server.
* Excellent BI – Now the Data Visualization has become very easy.
* SharePoint integration for document management - This is really a cool feature to manage your document in the Sharepoint site.
* From technical point of view microsoft has used the Windows Workflow Foundation extensively
* Call centre and unified communications enhancements
* Office integration – The intergration with Outlook and Office 14 is much more better
* Ribbon UI – Microsoft has promised once again to excel in User Interface by adding the ribbons.
* Better personalisation – including views
* Workload management – for users
* Contact/Account management – hierarchy and relationship visualisation
* Team-based collaboration – including team selling
* Improved knowledge management
* Extended outbound marketing – including attachments on email templates
* Recurring activities
* Reusable and dynamic picklists
* Streamlined management of multi-tenanted environments
* Improved virtualisaiton with Server 2008
* Improved data management and BI with SQL 2008
* Updated BizTalk adapter